We collect different types of information depending on how you interact with us. Some you provide directly, and some we gather automatically when you use our website.
Privacy Policy
Last Updated: March 14, 2025
At theranqova, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services.
We're based in Australia and comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This document outlines our practices in plain language because you deserve to know exactly what happens with your data.
Information We Collect
Personal Information You Provide
- Contact details including your name, email address, phone number, and mailing address
- Educational background and professional experience when you apply for programs
- Payment information processed through secure third-party providers
- Communication preferences and feedback you share with us
- Any information included in messages you send to our support team
Information Collected Automatically
- Device information such as IP address, browser type, and operating system
- Usage data including pages visited, time spent, and navigation patterns
- Referral sources that brought you to our website
- Technical data like screen resolution and language preferences
How We Use Your Information
We use your data to provide our services effectively and improve your experience. Here's what that actually means in practice:
| Purpose | Description |
|---|---|
| Service Delivery | Processing your enrollment, providing course materials, and communicating about program schedules |
| Communication | Sending updates about your courses, responding to inquiries, and sharing relevant educational content |
| Improvement | Analyzing usage patterns to enhance our website, courses, and overall service quality |
| Legal Compliance | Meeting our obligations under Australian law and maintaining accurate records |
| Security | Protecting against fraud, unauthorized access, and ensuring platform integrity |
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. We make it straightforward to exercise these rights.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of verification.
Correction Rights
If your information is inaccurate or outdated, you can ask us to correct it at any time.
Data Portability
Request your data in a structured format that you can transfer to another service provider.
Withdrawal of Consent
You can withdraw consent for marketing communications or optional data processing at any time.
Erasure Request
Request deletion of your personal information, subject to legal retention requirements.
Complaint Lodgement
If you're unhappy with how we handle your data, you can lodge a complaint with us or the OAIC.
How to Exercise Your Rights: Send a written request to help@theranqova.com or mail us at 12 Inglewood Pl, Baulkham Hills NSW 2153. We'll verify your identity and respond within the timeframes required by Australian law.
Data Storage and Security
We store your information securely using industry-standard practices. Our servers are located in Australia, and we use encryption for sensitive data transmission.
Security Measures
- SSL/TLS encryption for all data transmitted through our website
- Secure, password-protected databases with restricted employee access
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy requirements
- Backup systems to prevent data loss while maintaining security
Retention Periods
We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by Australian law. Typically:
- Student records are retained for seven years after program completion for educational compliance
- Financial records are kept for seven years to meet tax obligations
- Marketing data is retained until you unsubscribe or request deletion
- Website analytics data is aggregated and anonymized after 26 months
Sharing and Disclosure
We don't sell your personal information to anyone. We only share it with trusted partners who help us deliver our services, and only when necessary.
Service Providers We Work With
- Payment processors who handle transactions securely on our behalf
- Cloud hosting services that store our data within Australia
- Email service providers for course communications and updates
- Analytics tools that help us understand how people use our website
Third-Party Agreements: All service providers are bound by contracts requiring them to protect your data according to Australian privacy standards. They can only use your information for the specific purposes we've authorized.
When We Must Disclose Information
There are limited circumstances where we're legally required to share your information:
- When compelled by a valid court order or legal process
- To comply with tax, financial reporting, or regulatory obligations
- To protect against fraud or other illegal activities
- If required by Australian government agencies with proper authority
Cookies and Tracking Technologies
Our website uses cookies to function properly and provide a better experience. You have control over how these work.
Types of Cookies We Use
-
Essential Cookies: Required for basic website functionality like navigation and access to secure areas
- Cannot be disabled as the site won't work without them
- Session management and security features
-
Performance Cookies: Help us understand how visitors use our site
- Track page views and navigation patterns
- Identify technical issues and areas for improvement
-
Preference Cookies: Remember your settings and choices
- Language preferences and display settings
- Previously viewed content and progress tracking
Managing Cookies: Most browsers allow you to block or delete cookies through their settings. Keep in mind that disabling certain cookies may affect website functionality and your ability to access some features.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
While we primarily store data in Australia, some of our service providers operate globally. When we transfer your information overseas, we ensure appropriate safeguards are in place consistent with Australian privacy law.
We only work with providers in countries with adequate privacy protections or who have committed to privacy frameworks recognized by Australian authorities.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when the most recent changes were made.
If we make significant changes that affect how we use your personal information, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help. You can also contact us to exercise any of your privacy rights.
Email: help@theranqova.com
Phone: +61 417 463 732
Mail: 12 Inglewood Pl, Baulkham Hills NSW 2153, Australia
For privacy complaints, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.