Cookie Policy
We believe in straightforward communication about how theranqova.com tracks and uses information when you visit our site. This policy explains what we collect, why it matters, and what control you have over it.
Last Updated: January 2025
This policy reflects our current practices. If something changes, we'll update this page and adjust the date above.
What Are Cookies Anyway?
Cookies are small text files that get saved to your device when you browse websites. They're pretty basic technology—been around since the mid-90s—but they help sites remember who you are and what you were doing.
Think of them as digital bookmarks. When you return to theranqova.com, these files tell our system you've been here before. Some expire quickly (session cookies), while others stick around longer (persistent cookies) to remember your preferences between visits.
We also use similar tracking methods like web beacons and pixels. These are tiny transparent images that help us understand how people interact with our content. They work alongside cookies to give us a fuller picture of site performance.
The Types We Use
Not all tracking serves the same purpose. Here's how we categorize what's running on our site:
Strictly Necessary
These keep the site functional. Without them, basic features like secure login or form submissions won't work properly. You can't really disable these through our settings because they're tied to core operations.
Preference Tracking
These remember your choices—language settings, display preferences, that sort of thing. They make return visits smoother by recalling what you selected last time.
Performance Measurement
We track how visitors move through theranqova.com to spot issues and understand what content resonates. This data stays anonymous and helps us improve the overall experience.
Advertising Support
These track your interests across different sites to show relevant content. They're the reason you might see our ads after visiting theranqova.com. You have the most control over these through browser settings.
How We Actually Use This Data
The information we collect through tracking technologies serves specific purposes. We're not gathering data just for the sake of it.
Site Performance
Analytics cookies show us which pages load slowly, where people get stuck, and what content gets ignored. When we see patterns—say, everyone abandoning a particular form—we know something needs fixing.
Security Measures
Essential cookies help us detect unusual activity patterns that might indicate fraud or automated attacks. They're part of keeping your account information secure when you're logged in.
Content Personalization
If you've told us you're interested in certain financial services, we'll prioritize related content on future visits. This relies on functional cookies that remember your stated preferences.
Communication Timing
Marketing cookies help us avoid showing you the same message repeatedly. They track whether you've already seen specific campaigns so we don't become annoying.
Third-Party Services
Some cookies on theranqova.com come from external providers we work with. These include analytics platforms, advertising networks, and embedded content from other sites.
When you watch a video we've embedded or interact with a social media button, those companies might drop their own cookies. We choose partners carefully, but their privacy practices operate independently of ours.
The Australian market has specific providers we commonly work with for payment processing and fraud detection. These services are essential for business operations but come with their own tracking methods.
Taking Control of Your Data
You're not stuck with our default settings. Here's how to adjust what gets tracked:
Browser-Level Controls
- Open your browser settings (usually found in the menu under Privacy or Security)
- Look for the cookies or site data section
- Choose whether to block all cookies, only third-party ones, or allow everything
- Set your preference for existing cookies—keep them or clear them out
- Save your changes and restart the browser
Each browser handles this differently. Chrome, Firefox, Safari, and Edge all have their own interfaces for cookie management. Most mobile browsers include these controls too, though they might be buried a bit deeper in settings.
What Happens When You Block Cookies
Disabling all cookies will probably break parts of theranqova.com. You might not be able to log in, your preferences won't save, and some interactive features could stop working entirely.
Blocking just third-party cookies is usually safer. You'll lose some personalization and we won't be able to track your journey across different websites, but core site functions should work fine.
How Long We Keep This Information
Different cookies have different lifespans based on what they do:
| Cookie Type | Typical Duration | Reason |
|---|---|---|
| Session | Until you close browser | Temporary navigation and form data |
| Authentication | 7-30 days | Keep you logged in between visits |
| Preferences | 1-12 months | Remember your settings |
| Analytics | 2 years | Track long-term usage patterns |
| Marketing | 90 days-2 years | Advertising attribution |
When cookies expire, your browser automatically deletes them. You can also manually clear them anytime through browser settings, which immediately removes all stored data regardless of expiration dates.
Updates and Changes
We review this policy regularly and update it when our tracking practices change. Major revisions get announced through email to registered users, but minor clarifications might just appear here.
Check the date at the top of this page if you want to know when we last made changes. If you keep using theranqova.com after updates go live, we'll consider that acceptance of the new terms.
Australian Privacy Considerations
We operate under Australian privacy regulations, which means certain protections apply to how we handle your data. The Privacy Act 1988 gives you rights to access information we've collected and request corrections.
Our servers are located in Australia, so your data stays within national borders. When we work with international third-party services, we ensure they meet equivalent privacy standards.
If you have concerns about how we're tracking your activity or want to exercise your privacy rights, the contact information below will get you to the right people.
Questions About Our Tracking?
If something in this policy isn't clear or you want to discuss specific privacy concerns, reach out to our team.
Our office at 12 Inglewood Pl, Baulkham Hills NSW 2153 handles privacy inquiries during standard business hours. Response time is usually within 48 hours for email requests.